Shipping & Order Status

Our delivery destinations are not limited to USA and Canada. We also ship to Australia, New Zealand, UK, and other locations.

To receive a shipping quote on delivery to your country email us at sales@beveragecraft.com and we'll provide you with the best delivery cost to your destination.

 

FAQ

HOW FAST ARE THE ORDERS SHIPPED?

Products are usually shipped within 24 hours of order placement (on business days) from our warehouses in Canada and the US.

HOW DO I GET THE STATUS OF MY ORDER?

We understand that you're completely ecstatic about your new purchase and you can't wait for it to arrive. We can't wait for you to receive it! After payment has been made for your purchase, you will receive an email within 24 business hours from our sales staff with a tracking number. Majority of our carriers have online tracking available.

I NEVER RECEIVED MY TRACKING NUMBER?

Wait a minute, it's been 24 business hours since payment has been made and you still haven't received your tracking number?! Check your junk or spam folders to make sure our email didn't end up there. If it is not there, please contact us as soon as you can, and we can fix it for you right away.

HOW DO WE CALCULATE SHIPPING COSTS?

Packages are shipped through the best available method, depending on the product and destination. Shipping costs will be calculated accordingly and added to your shopping cart. To get your shipping cost calculated, simply add products to the shopping cart and enter your postal code.

Freight Carrier may be required for large or heavy items. Freight Carrier delivery does not include carrying the package into the building or unpacking. Lift-gate service is available for an additional charge which is automatically included in your shipping quote.

WHAT TO DO UPON RECEIVING MY ORDER?

UPS/FedEx/TNT/Purolator - Customers are responsible for inspecting their order when it arrives to ensure there are no damage or missing items. If such is the case, notify the delivery person immediately, and contact us within seven days of receipt. We are not responsible for discrepancies beyond this time period.

Freight Carrier - Customers are responsible for carefully inspecting all contents of their order before signing the freight carrier's bill of lading. Once the bill is signed, the customer acknowledges that the product has been received in good condition and we are no longer responsible for any damaged or missing items. If damages are found at a future time, a concealed damage claim should be filed with the freight carrier. 

If damages are found during initial inspection, the shipment should be refused, and the carrier is required to take the package back. If only the external packaging is damaged, but the product is not, the shipment should be accepted. However, a note should be added to the bill of lading stating the nature of the damage. This will protect you in the case of concealed damage found at a future time. 

REQUIRE FURTHER INFORMATION?

If you have any additional questions, please contact us.