Returns & Refunds

Customers are responsible for inspecting their order when it arrives to ensure no damage or missing items. If such is the case, notify us immediately.

To return a product, contact us for a return authorization number, then ship the product to the provided address.

Returned items must be shipped within thirty (30) days of receipt, unused and in their original packaging with all accessories and documents in place. We are not responsible for discrepancies beyond this time period.

Shipping charges are the responsibility of the customer.

For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued.

Note that sales of special-order and close-out items are final and non-returnable.

Damages

All returned items will be inspected. Damaged or incomplete products will be refused. Damages resulting from shipping should be noted with the carrier.

Cancellations

Cancellations are accepted provided that the merchandise has not yet shipped.

All orders are subject to a 20% (minimum $20.00) restocking fee.

Require further information?

If you have any additional questions, please contact us:
Phone: (866) 590-9299
Email: sales@beveragecraft.com